1.BOOKING:
A booking will ONLY be secured on receipt of a completed Booking Form and deposit. We regret that we cannot guarantee to secure any dates until a deposit and completed booking form are received.
Any payments by credit card will incur a 2.5% surcharge.

2. DEPOSIT:
A non-refundable* booking fee of US$250/£250 PER Booking is required with a completed Booking Form.

3. BALANCE:
The balance to be paid 8 weeks prior to arrival. If a booking is made less than 8 weeks prior to arrival the whole amount will be due at the time of booking.

4. CHANGES TO BOOKINGS:
Wherever possible, we will endeavour to accommodated any changes to the booking made. We will require written confirmation of any changes you wish to make to the booking, on receipt of written notification we will advise you if we are able to accommodate the changes requested. Orlando Homes To Rent (OHR) will make a charge of $40/£30 for each change made to the booking.

5. REFUNDABLE SECURITY DEPOSIT:
The Guest shall be held liable for the cost, without limit, of making good all damage or losses to The Property, its furnishings or contents occasioned during The Rental Period. The Property Management Company who manage The Property will require a $250 security deposit to be held against any damage to the Property or its contents. This is will taken by the Reception staff at the Front Desk of the Regal Palms Club taking a secured charge against the Guest’s credit/debit at Check In. The Property Management Company inspects The Property and its contents after Guest departs, and if no damage, or missing items are found or excess cleaning is required then the secured charge against the Guest’s credit/debit card is released. However if there is damaged or missing items of Inventory or the Property requires cleaning beyond that normally required for the Short Term Let, then the Guest will be charged for the cost of such items and notified within 30 days of the departure date. Note: owing to the security risks of cash held at Reception, the Reception Desk staff will not accept cash Security Deposits. If the Guest does not possess a credit/debit card, a Security Deposit must be left with the Owner 30 days before commencement of The Rental Period. Access to The Property may be denied if the Guest neglects to do this. Please contact the Owner if you don't have a card that you can use for the Security Deposit

6. CANCELLATION:
* In the event of a cancellation the following charges will apply:
Cancellations received 90 days or more prior to arrival date will receive a full refund of deposit less a $50/£30 administration fee.
Cancellations received 45 to 89 days prior to arrival date will forfeit the deposit.
Cancellations received 30 to 44 days prior to arrival date will be assessed a 50% of rental charge.
Cancellations of less than 30 days prior to arrival date will be assessed a 100% of rental charge.
Please not any cancellation must be notified to OHR in writing. OHR suggest that all renters ensure that they have adequate Travel Insurance.

7. TRAVEL/VACATION INSURANCE:
We strongly recommend that all renters ensure they have adequate comprehensive travel insurance to cover cancellations and other non-refundable expenses.

8. FORCE MAJEURE:
The owners or management company do not accept any responsibility or liability occasioned by strikes, riots, political unrest, hostilities, war or threat of war, terrorist activity, industrial disputes, fire, flood, technical/ weather problems to transport, aircraft grounding, closure of airports or ports, weather conditions, or any other event beyond our control.

9. LIABILITY/SWIMMING POOL:
During your stay, we, our representative(s), the owners, or owners agents DO NOT accept any Liability what so ever for death, personal injury, accidents, loss or damage to persons or personal effects however caused. The resort has a swimming pool and spa, and the owners or management company do not accept responsibility in the event of any injury or death caused as a result of the use of the pool/spa or other resort facilities. All children must be supervised at all times by an adult. Caution must be taken around deck and wet areas.

10. ACCOMMODATION:
Florida State Law prohibits sub-letting, sharing or assigning. Therefore only the persons named on the booking form will be allowed to stay at the property. A 3 bed roomed property sleeps a maximum 7 people, a 4 bed roomed property a sleeps maximum 9 people. Exceeding these numbers without our written consent may result in the renter having to vacate the property without any compensation. The signatory to the booking form must be a member of the party occupying the property and must be 25 years of age or older. We reserve the right to refuse admittance if this condition is not observed. In the event you are going into a named property, the property you choose will be the accommodation for your holiday. If at any time we have to change your accommodation before departure due to reasons beyond our control, you will be notified in writing with information of your new accommodation. No compensation will be paid in the event that we have to change your accommodation or in the event you decide to cancel your booking because you are not satisfied with the alternative offered. Please bear in mind, that your property will be situated on developments which consist of both residential and vacation homes. Therefore, we, its representatives, the owners or owners agents cannot be held responsible for any on going construction, alterations to existing houses or any noise or nuisance as a result thereof on or around the housing development.

11. ARRIVAL / DEPARTURE:
The property is available after 4pm on the day of arrival and must be vacated by 11am on the day of departure. Late arrivals can check in at any time as reception is open 24/7.

12. NO SMOKING POLICY:
Please note that the owners do not allow smoking within the home, however smoking is permitted outsite the rental property.

13. COMPLAINTS/REPAIR REQUEST:

In the unlikely event of any complaint/repair request during your stay, please contact our management company (MC) immediately, contact details will be available at the property, thereby giving the MC any the opportunity to remedy the problem during the guest’s stay. If the MC are unable to rectify the problem you should notify us in writing within 7 days of the problem arising.

We cannot and will not accept complaints after the client's stay unless this procedure is followed.

14. LOCAL REPRESENTATION:
Our management company are there to assist you in making your vacation as enjoyable as possible. If you have any problems or questions - details of how to contact the management company are available within the property. Occasionally it may be necessary for them to visit the home to undertake maintenance or repair work, every effort will be made to notify you in advance of this.

15. PRICING:
All prices quoted exclude State & Tourist tax of 12% unless indicated and will be added to all rental charges. Rates shown are subject to change without notice.

16. CLEANING:
Cleaning before and after the stay is included in the rental cost for all 7 nights or more bookings. Daily maid service can be available at an additional charge.

17. SHORT STAYS:
The minimum number of nights available are 4, except Holiday periods when 7 nights will be the minimum. Bookings of 4 to 6 nights will incur a $15/£10 per night surcharge and a cleaning charge of $85/£50.

18 LONG STAYS:
For bookings of more than 21 nights special rates may apply. Please contact us for details.

19 MULTIPLE BOOKINGS:
If you wish to book more than One property for a given period or you wish to make more than One booking - Special Rates may apply - please contact us for details.

20 PETS:
Pets or animals of any description are not allowed in any property owned or supplied by us, with the exception of guide dogs but only with written approval from the owner.

21 ANTI SOCIAL BEHAVIOUR:
Our homes are located on residential communities where all houses are privately owned, and all Owners are subject to the Rules and Regulations of the Home Owners Association. Guests are also bound by these Rules when they rent our property. As such we will not tolerate behaviour that is of anti social nature, causes a nuisance to our neighbours or involves acts of violence towards any person or property. If for whatever reason the Management Company has to get involved in an event of an Anti-Social nature requiring their attention, or the Sheriff's Office has to be called to a property rented from us, we reserve the right to have all guests at that property removed without recourse or financial recompense.

22 Insects:

Florida has a tropical climate and as such insects are inevitable and not a cause for complaint. Their presence is no reflection on the cleanliness of the property. 
The property is treated regularly and has a comprehensive pest/termite control programme. We advise you to keep windows and external doors closed. Not only will this keep bugs out but it will also allow the air conditioning to function more efficiently. Also, please store all foodstuffs carefully, as anything left out or uncovered may attract insects.

23 Computer/Internet Connections:

Some of our homes have either a computer connected to the internet or a cable/broadband wireless Internet service available. Although every effort is made to provide this facility for guests, we cannot guarantee the availability.  Please be aware that we stipulate certain conditions on the usage of these services and infringement may result in prosecution. 

 - The ISP Service and computer provided in the home may not be used to post or transmit or receive content that violates child pornography statutes or contains graphic visual depictions of sexual acts or sexually explicit conduct involving person under the age of 18 years, or other depictions of children, the primary appeal of which is prurient.
 - The ISP Service and computer provided may not be used to upload, post, transmit, receive or otherwise make available any materials or content that violate or infringe on the rights or dignity of others. These include, but are not limited to, materials infringing or compromising intellectual property rights or the ability to maintain trade secrets and other personal information as private; the ability to avoid hate speech; threats of physical violence; harassing conduct; sexually oriented/racial/religious material that is offensive or inappropriate;  and unsolicited bulk e-mail.

 - Software/programmes or any other material must not be downloaded or deleted.

 - Any guest found to have caused any damage whether physical or not to any equipment provided will have the repair cost deducted from the security deposit.

24 DATA PROTECTION:
We will take all reasonable precautions to keep any personal details you provide to us secure, but unless we are negligent, we will not be liable for unauthorised access to information supplied by you.

25 JURISDICTION:

This Agreement shall be deemed to have been made in England and shall be subject to English Law. The parties agree to submit to the exclusive jurisdiction of the English Courts.

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You can correct any information about yourself, or ask for information about you to be deleted, by giving written notice to us at the this email address andrew@orlandohomestorent.com